Terms and Conditions

Vaccinations:

  • All cats checking into Alley Kat Hotel must have up-to-date vaccinations and proof of these must be presented on arrival. Boarding will have to be refused without these vaccination cards.
  • All cats must be vaccinated against Feline Enteritis and Feline Respiratory Disease at least 7 days prior to boarding, covering the entire stay.

At Alley Kat Hotel we are committed to protecting your cat’s health and well-being both inside and outside of the premises so we greatly appreciate your co-operation in ensuring your cat is fully vaccinated before check-in.  

Health and Liability:

  • Whilst every care will be given to the cats in our care, Alley Kat Hotel will not be held responsible for any illness, injury, loss, or damage to the cat(s) or their belongings, however caused, during their stay. Boarding is entirely at the owner’s risk.
  • By agreeing to these terms, you authorise Alley Kat Hotel to immediately seek veterinary care if we determine this is necessary. We will attempt to use your nominated veterinary practice but if this is not possible or in an emergency Alley Kat Hotel will call upon its own veterinary practice (St Elmo’s). In the event of this occurring, we will endeavour to contact the owner or the emergency contact via the details supplied during the booking process.
  • Alley Kat Hotel is authorised to call your veterinary practice should we need any information regarding your cat’s condition.
  • We do not insure for your cat’s illness or any other medical condition whilst in our care. Any further expenses will be charged to the owner. It is emphasised that our insurance excludes any current or recurrent illness or injury. By signing this agreement, you agree to cover any costs that arise from veterinary treatment. We may call you from the vet’s surgery to arrange payment before treatment is commenced. This is up to the individual veterinary surgeon’s discretion.

Emergency Contact:

  • You need to provide us with a minimum of one emergency contact for the duration of your cat’s stay. The emergency contact needs to be able to provide your pet with emergency accommodation should a situation arise where we are no longer able to keep them with us i.e. your pet does not settle and becomes increasingly stressed, aggressive, etc. Please be aware that should we have to pass your cat onto your emergency contact, the price for the duration of the cat’s stay will still apply and no refund will be issued.

Medical Conditions:

  • The cat owner acknowledges that any cat(s) being boarded are in a fit and healthy condition. It is your responsibility to inform us of any medical conditions your pet may have so that their medications can be administered if required.
  • All reasonable efforts will be made to administer oral, rectal, and topical medication and treatments as directed by the owner, for which there is no charge. However, if veterinary assistance is required it will be at the owner’s expense.

Conduct

  • Alley Kat Hotel has zero tolerance of any abuse (may this be verbal or physical). You will be asked to leave with immediate effect.

Drop-Off and Collection

  • All customers must adhere to Alley Kat Hotel’s opening hours – Monday – Friday: 9am-10.30am, 1:00pm-2:00pm & 4:00pm – 5:30pm, Saturday and Sunday: 1:00pm-2:00pm & 4.00pm – 5:30pm (with half-hour slots to be selected on booking).
  • Any out-of-hours arrivals and departures can be made with prior arrangement at our discretion.
  • In the event of a delay in collection, notification must be given at the earliest opportunity and Alley Kat Hotel reserves the right to refuse the extension. Please remember we have a strict 6pm cut-off  time for any drop-off and collection of cats.
  • Alley Kat Hotel will not be held responsible for any damage incurred to vehicles during the drop off and collection process.

Health and Safety

  • Please note that your pet is your responsibility until a member of staff has taken them from you following the ‘checking in’ process at reception. No cat will be accepted for boarding unless contained within a safe and suitable carrier box.
  • Whilst in our care, no animals will be allowed visitors.
  • Any owner wishing their cats share a bedroom do so at their own risk. Should we feel it necessary to separate the pets, we will do so for the pets’ best interests.

Payments

  • Alley Kat Hotel reserves the right to change boarding/service fees at any time. Prices are subject to change without notice.

CCTV and Privacy

  • Please note you are on CCTV as soon as you enter our facility.
  • Please note no recording or photographs of our site and staff are permitted at any time. You will be asked to stop and remove any photos/footage with immediate effect.

Food

  • Alley Kat Hotel requires you to provide food for your own cat. Please ensure you provide enough for the duration of your cat’s stay with us. If your cat runs out, the cost of any new food will be added to your account.

Cancellation Policy

  • Please allow at least 48 hrs notice for any cancellations after a booking has been made.

Changes to Terms

  • Alley Kat Hotel reserves the right to add, change or vary these terms & conditions at any time without notice.